AI agentGorgias AI Agent
A commerce-focused support agent for customer conversations and connected order actions.
Store & helpdesk integration
Subscription and usage charges
SHOPIFY · A FOCUSED WORKFLOW
AI customer support agents for Shopify
Compare Shopify support agents by knowledge accuracy, order actions, human handoff, integration, and conversation costs.
By EcomAgentHub editorial · Reviewed 2026-10-01 · Based on public documentation
THE SHORT ANSWER
How to approach this task
Gorgias AI Agent and Tidio Lyro advertise knowledge-based support and supported actions. Shopify Sidekick is an admin assistant, serving a different job. For customer support, evaluate policy accuracy, missing-knowledge behavior, human handoff, and action permissions before enabling a wider pilot.
Tools in this workflow
AI agent
AI assistantShopify Sidekick
Shopify’s built-in assistant for questions, content, and supported tasks in your store admin.
Built into Shopify admin
Included with Shopify · Plan limits apply
AI agentTidio Lyro
A customer service agent using your knowledge content, guidance, and supported actions.
Store & helpdesk integration
Plan and conversation limits apply
WHAT TO COMPARE
The fit matters more than the label.
- Knowledge quality
- Correct answers and admission of uncertainty matter more than fluent replies.
- Human handoff
- Confirm when the agent escalates and what context the support team receives.
- Store actions
- Refunds, returns, and order changes depend on integrations and explicitly configured permissions.
- Charging model
- Check helpdesk seats, conversations or resolutions, included volume, and additional usage.
A PRACTICAL PATH
From selection to a small test.
- 01
Choose one recurring question
Use current product and shipping policies and anonymized questions. Define when the agent should reply and when it should escalate.
- 02
Test the difficult cases
Include missing knowledge, ambiguous orders, exceptions, and conflicting policies. Write an expected reply or handoff for every case.
- 03
Check the action boundary
Start with the permissions you actually need. Validate identity checks, order actions, handoff context, logs, and usage charges.
QUESTIONS, ANSWERED
Questions about this workflow
Is Shopify Sidekick a customer support chatbot?
Sidekick assists a merchant in Shopify admin. It is a different workflow from a customer-facing support agent such as Gorgias AI Agent or Tidio Lyro.
Should I allow automatic refunds immediately?
Begin with a limited, defined pilot. Confirm identity checks, policy exceptions, approval controls, and the exact action permissions before enabling account-changing workflows.
Sources and evidence
Official public pages reviewed on October 1, 2026. No account-level tests. Confirm current features and terms with each vendor.